Refund Policy

Last updated: June 30, 2026

Our guarantee

We want you to get a photo that works. If your photo does not meet the U.S. passport or visa photo requirements:

• Free retakes: You can retake and re-download your photo as many times as you need on your device at no extra charge.
• Full refund: If you still can't get an accepted photo, email us within 30 days of purchase and we'll refund you in full.

How to request a refund

Email cloudaj89@gmail.com with the email address you used at checkout and a short note about the issue. Refunds are issued to your original payment method, usually within 5–10 business days.

Notes

Because acceptance decisions are made by the government agency, we cannot control their outcome — but our guarantee ensures you are never out of pocket for a photo that doesn't work.

Passport Photo USA is an independent service and is not affiliated with any government agency.